Returns & Refunds Policy

Last updated: 8 10 月 2026

Change-of-mind returns

For eligible goods purchased online, you may contact us within 14 days of receiving your order to tell us you wish to cancel. After notifying us, you normally have a further 14 days to return the goods.

Cosmetics and hygiene-sensitive goods

For health and hygiene reasons, sealed cosmetics or personal-care goods may not be eligible for change-of-mind return after the seal has been broken. This does not affect your rights where goods are faulty, damaged, not as described or otherwise covered by applicable consumer law.

Condition of returns

Where a change-of-mind return is accepted, items should be unused, unopened where applicable, and returned with their original packaging.

Faulty or damaged items

If your order arrives damaged, faulty or incorrect, contact us promptly with your order number and clear details of the issue so we can arrange an appropriate solution.

Refunds

Approved refunds are sent back to the original payment method. Your bank or payment provider may require additional time to show the refund.

Return postage

Unless an item is faulty, damaged or incorrect, the customer may be responsible for return postage. Contact us before sending any return.

MercadoTo
Website: mercadoto.store
21 Netherwood Road
Motherwell
ML1 2LE
United Kingdom
Phone: +44 7765068867
Email: support@mercadoto.store